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Return & Reimbursement
Please be advised that there is a 15% restocking/administration fee for every return and/or reimbursement.
The authorisation of a Chant-O-Fêtes representative is required for any return. The request must be made in writing (via fax or e-mail). Returns will be refused unless they have been authorised, and the goods are in their original cartons.
For safety reason, the following items are non-exchangeable and non-refundable: costumes, wigs, shoes, make-up, masks, teeth, fangs, facial hair, eyelashes, hats, hosiery, undergarments, boas, halloween accessories, cd’s and all items on sale at a discounted price.
Shipping charges and return shipping charges are non refundable. Refunds are for the cost of the merchandise only.
However, we will pay for the return shipping charges if one of the following problem occurs;
- If you received the wrong item by mistake, we will exchange it for the correct item and pay for the shipping costs on your behalf if the wrong item is returned to us within 7 days of receipt.
- If the item has a manufacturing defect, we will exchange it and pay shipping costs on your behalf if the defective item is returned to us within 7 days of receipt.
Please note that any used items, with missing part or without the original packaging will not be credited. Please double-check that you have included all of the pieces and packaging prior to mailing your return to us. For your protection we recommend shipping returns via Canada Post insured with delivery confirmation. Chant-O-Fêtes is not responsible for the loss or theft of return shipments.
Once your return has been received, allow 2-3 weeks for your refund to be processed. All refunds will be credited to the original form of payment.
Returns must be shipped to the following address:
325 rue Du Marais, suite 140