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PAYMENT & SHIPPING POLICY
Payments may be made by VISA or MASTERCARD. All prices are in Canadian dollars.
Chant-O-Fêtes reserves the right to correct any errors, inaccuracies or omissions and to change or update information related to pricing and availability at any time. However, the products will be invoiced on the basis of the rates in effect at the time the order is placed.
The products remain the property of Chant-O-Fêtes until full payment is made.
IMPORTANTShipping and billing addresses must be Canadian. Your billing address must exactly match the location where your credit card bill is sent.
Items purchased at Chant-O-Fêtes will be shipped via Standard Delivery using Canada Post.
The total delivery time for your order is the period of time from when you place your order until the time you receive it. Please allow between 5 to 10 days for Standard Delivery.
Shipping delays are approximate. Chant-O-Fêtes has no control over these shipping delays and cannot be held responsible for their non respect. All claims based on the non respect of these shipping delays will not be accepted. However, rest assured that we will do everything in our power to make sure that the estimated delivery is as close as possible to reality.
La plupart des produits présentés sur le site Internet sont tenus en inventaire à notre entrepôt. Nous ne pouvons cependant pas garantir la disponibilité immédiate de tous nos produits. Si un produit n'est pas disponible au moment de la livraison de votre commande, un représentant communiquera avec vous pour confirmer la disponibilité du produit et le délai de livraison.
Shipping charges are calculated based on the total value of your order.
Please note that excess weight, unusual packaging size and distance may influence the cost of shipment; therefore, additional fees may be applicable. In such case, a representative of Chant-O-Fêtes will communicate with you and find the best suitable way to settle the payment of any additional fee.
For orders that contain multiple items, you may receive each item separately, on different dates.
For shipping outside Quebec, a representative will contact you to inform you of the exact shipping fee.
DAMAGE IN SHIPPING
All merchandise sold hereunder will be shipped at the Buyer’s risk, and risk shall pass to the Buyer upon our delivery of merchandise to a carrier. Therefore, all claims involving loss or damage to merchandise should be solely against the carrier.
Claims for damaged goods should be made directly to the carrier. Contact a Canada Post representative at 1-888-550-6333. Remember to retain all packing materials, including the box the goods arrived in, as Canada Post may need to inspect the damage.
The photographs, texts, graphics and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Chant-O-Fêtes cannot be held liable for any error or omission in any of these photographs, texts, graphics or product features or in the event of any change in product characteristics by suppliers.
Of course, if you have any questions about a product, you can contact our customer services department. Chant-O-Fêtes cannot be held liable for the non-respect of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike notably postal services and means of transport and/or communications, flood, fire.