Online balloon order modification or cancelation

The modification or cancelation request must be made 24 hours before the requested pick-up time in store. After this delay, the balloons will be inflated and no refund will be made.

Return, Reimbursement & Cancelation of Online Order

Please be advised that there is a 15% restocking/administration fee for every return, cancelation and/or reimbursement of an order.

The images, photographs, texts, graphics and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Chant-O-Fêtes cannot be held liable for any error or omission in any of these images, photographs, texts, graphics or product features or in the event of any change in product characteristics by suppliers. It is therefore important to note that all images are for illustrative and indicative purposes only. Pictures may vary slightly from actual products.

The authorization of a Chant-O-Fêtes representative is required. The request must be made in writing (via fax or e-mail). Returns will be refused unless they have been authorized, and the goods are in their original cartons.

The following items are non-exchangeable and non-refundable: inflated balloons, costumes, wigs, shoes, make-up, masks, teeth, fangs, facial hair, eyelashes, hats, hosiery, undergarments, boas, Halloween accessories, cd’s and all items on sale at a discounted price.

Shipping charges and return shipping charges are non refundable. Refunds are for the cost of the merchandise only.

However, we will pay for the return shipping charges if one of the following problem occurs;

- If you received the wrong item by mistake, we will exchange it for the correct item and pay for the shipping costs on your behalf if the wrong item is returned to us within 7 days of receipt.

- If the item has a manufacturing defect, we will exchange it and pay shipping costs on your behalf if the defective item is returned to us within 7 days of receipt.

Please note that any used items, with missing part or without the original packaging will not be credited. Please double-check that you have included all of the pieces and packaging prior to mailing your return to us. For your protection we recommend shipping returns via Canada Post insured with delivery confirmation. Chant-O-Fêtes is not responsible for the loss or theft of return shipments.

Once your return has been received, allow 2-3 weeks for your refund to be processed. All refunds will be credited to the original form of payment.

Returns must be shipped to the following address:

Return Department
Chant-O-Fêtes Party
325 rue Du Marais, suite 140
Québec, QC
G1M 3R3